Karl and the team are here to help!
Before submitting your question, check out these FAQs:
Orders from store.smallbizthoughts.com
Your downloads can all be found inside your account. Head to https://store.smallbizthoughts.com/my-account/downloads/ to find yours. All associated handouts are included in those files.
If you think you are missing downloads, reach out to us at [email protected] with your order number.
Sorry for the trouble with that. Please send us a message at [email protected] and include the product you’re trying to download. We’ll help you out as soon as possible.
At this time, we are able to ship physical books to:
- United States
- United Kingdom
If you live outside of these regions, you can still receive electronic files. 100% of our products have an electronic format. (Books can be purchased as an ebook/pdf, Kindle, or in some cases, as audio books/mp3).
Please reach out with questions.
Emails are sent automatically upon order completion. Sometimes, however, these emails can take up to an hour to be received.
You can access all of your order details inside your account at https://store.smallbizthoughts.com/my-account.
If you have questions or don’t see what you’re looking for, reach out to us at [email protected].
Of course – We want you to be happy!
That’s why everything we sell has a money back guarantee. Due to abuse of lenient past policies, we have had to put a few reasonable restrictions on returns.
Please see our full Guarantee here →
We place orders via a drop-ship company. This helps us keep our prices low and the book ships directly to you as soon as it’s done printing.
In most cases, books are shipped within 5 days or less of the order. Please then allow 5-7 days for delivery, depending on location. While you won’t get an email when they ship, you can reach out to us at [email protected] for updates.
When we moved over to this new store and platform, we were unable to move old orders from SMBBooks.com with us.
We are very sorry for this inconvenience.
We did send out several emails to notify our customers well ahead of the move, however we understand not everyone may have acted in time.
If you need access to your downloads from previous orders at SMB Books, please reach out to us with your order details. A receipt would be best, but at minimum, please include the billing information first/last name.
Orders from anywhere else
Complete the form at https://store.smallbizthoughts.com/handouts
You can also find this form in the top bar (above the main menu) for the website.
Once submitted, your form gets processed by an actual human. This human (we call her Crystal), will send your downloads to you via zip file from ShareFile (a Citrix company).
Check your spam/junk mail! Depending on how intense your spam filters are, it could easily end up there.
Otherwise, we’re generally pretty quick about getting downloads to you. Sometimes, it takes a few days, particularly if you submitted your form on a Friday afternoon.
If it’s been a few days and you still haven’t heard from us, send an email to [email protected] for assistance.
We have to assume that the first owner of a product registered it and downloaded the bonus material. Therefore, we do not supply downloads to people who bought this product used or rented it from a library. Thank you for understanding.
Have a pre-order question? A business question for Karl? Something wrong with a download? Let us know
Use the form below or send us an email.