– Vol. 1 – Front Office Mastery: SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently – Vol. 2 – Employees and Internal Processes: SOPs for Hiring, Employee Evaluations, Team Management, and More – Vol. 3 – Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling – Vol. 4 – Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups
Service agreements literally define your business. If you re not using them, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business. Whether you sell your services hourly, in blocks of time, or with a Managed Services plan, you need a good service agreement. You need this book! As with his other books, Karl gives you more than just the forms. This book includes best practices and lots of great information to help you run your business more prosperously! Includes sample contracts with commentaries. All text, as well as some other great resources, are available as a download.
Cloud Services in a Month is a step-by-step, no-nonsense guide to building an extremely profitable cloud service business for the SMB (small and medium business) market. Filled with practical advice based on the author’s experience over more than a decade, this guide is the playbook you will use for success in the Cloud.
Includes three of Karl Palachuk’s most popular books for small IT companies. – Managed Services in a Month – Cloud Services in a Month – Service Agreements for SMB Consultants
How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certain “Unbreakable Rules” for success. Best-selling business author and coach Karl W. Palachuk draws on more than twenty thirty years of owning and running service-based businesses to present the rules his companies live by.
Karl has worked with thousands of business owners and managers – and helped several of them make the move to self-employment. With this workbook, Karl will help you make the launch as well. This workbook is guaranteed to help you learn about what it takes to start and run your new business.
This great little book provides a simple process project planning and management process that is easy to learn and easy to teach to your employees, fellow technicians, and sub-contractors.
You’ll learn to track any project, explain all the stages to clients and employees, and verify that everything is completed on time and under budget. The authors show you a great technique for making sure that scope creep is a thing of the past!
Includes Paperback or Ebook version of these Books: – Service Agreements for SMB Consultants – Revised Edition by Karl W. Palachuk – Managed Services In A Month 3rd ed. by Karl W. Palachuk – The Managed Services Operations Manual – 4 volume set – by Karl W. Palachuk – Relax Focus Succeed by Karl W. Palachuk – Project Management in Small Business by Dana Goulston and Karl W. Palachuk
The premise of this book is simple but powerful: The fundamental keys to success are focus, hard work, and balance. Too often, the advice we receive gives plenty of attention to focus and hard work, but very little to balance.
This great little book will help you believe that you need balance, show you the power of focus, and help you move forward with the new you — a happier, healthier, better balanced, and more successful you.
Ebook versions of Karl’s most popular books – including the New Cloud Services in a Month
– The Network Documentation Workbook – Service Agreements for SMB Consultants – A Quick-Start Guide to Managed Services – Project Management in Small Business – Managed Services in a Month – Cloud Services in a Month – Relax Focus Succeed
The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization’s value. Leverage Erick Simpson’s successful Managed Services concepts.
The Network Documentation Workbook is now 15 years old. I know – we can hardly believe it either. Still, we’ve had to make the tough decision to take it off the shelves and retire it.
If you just can’t imagine your life without it, it will still be available inside the Small Biz Thoughts Technology Community – you can learn more about the community here.
– Getting to the Next Level: A Blueprint for Taking You and Your Business to the Top! (Manuel’s latest book) – The Standards & Procedures Seed Document
