The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization’s value. Leverage Erick Simpson’s successful Managed Services concepts.
The Best I.T. Service Delivery BOOK EVER! covers all aspects of delivering profitable I.T. and technical services via 4 service delivery models to end-user clients.
The Best NOC and Service Desk Operations BOOK EVER! reveals how to build, staff and maintain a NOC and Service Desk for remote support effectively and profitably.