$159.80Original price was: $159.80.$139.95Current price is: $139.95.
Includes:
– Vol. 1 – Front Office Mastery: SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently – Vol. 2 – Employees and Internal Processes: SOPs for Hiring, Employee Evaluations, Team Management, and More – Vol. 3 – Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling – Vol. 4 – Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups
Service agreements literally define your business. If you re not using them, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business. Whether you sell your services hourly, in blocks of time, or with a Managed Services plan, you need a good service agreement. You need this book! As with his other books, Karl gives you more than just the forms. This book includes best practices and lots of great information to help you run your business more prosperously! Includes sample contracts with commentaries. All text, as well as some other great resources, are available as a download.
Cloud Services in a Month is a step-by-step, no-nonsense guide to building an extremely profitable cloud service business for the SMB (small and medium business) market. Filled with practical advice based on the author’s experience over more than a decade, this guide is the playbook you will use for success in the Cloud.
This famous checklist has been used by thousands of IT Professionals to begin their network audits, provide monthly maintenance of client computers, and generally keep client computer tuned up and working great. Originally published in 2005, this checklist has recently been revised to include cloud services and a lot more. Let’s be honest: Seven years is a long time in the computing world! Best of all, this checklist is FREE for the taking.
Handouts for sample Business Plans for an IT consulting company. Includes sample profit and loss statements in PDF format and a worksheet for generating those in Excel format.
This handout is referred to in some of my blog posts, primarily the five part “Business Plan in a Month” series that begins here: Business Plan in a Month, Part One
Karl’s Cloud Readiness Checklist was designed for technology consultants to use when evaluating whether their clients are ready for cloud services. It’s also a great starting place for designing cloud service offerings that are just right for your clients.
Karl Palachuk’s famous 68-point checklist has been used by thousands of IT Professionals to begin their network audits, provide monthly maintenance of client computers, and generally keep client computer tuned up and working great. Originally published in 2005, this checklist has been revised several times to include new technology and cloud services. Best of all, this checklist is FREE for the taking.
$109.85Original price was: $109.85.$89.99Current price is: $89.99.
Includes three of Karl Palachuk’s most popular books for small IT companies.
– Managed Services in a Month
– Cloud Services in a Month
– Service Agreements for SMB Consultants
This is a sample Monthly Maintenance Checklist in Word docs format. Updated 2019.
Includes samples of “Monthly Single” tasks to accompany the monthly maintenance. The Word doc is editable so you can easily customize for each of your clients.
This great little book provides a simple process project planning and management process that is easy to learn and easy to teach to your employees, fellow technicians, and sub-contractors.
You’ll learn to track any project, explain all the stages to clients and employees, and verify that everything is completed on time and under budget. The authors show you a great technique for making sure that scope creep is a thing of the past!
The IT Consultant’s Year of Intention – A Workbook Dedicated to Your Success by Karl W. Palachuk.
Launched October 2023.
This workbook is designed specifically to help IT Consultants to plan – and evaluate – the year ahead. Unlike a basic business book, this workbook focuses on the activities of a successful IT Service Provider.
Includes Paperback or Ebook version of these Books:
– Service Agreements for SMB Consultants – Revised Edition by Karl W. Palachuk
– Managed Services In A Month 3rd ed. by Karl W. Palachuk
– The Managed Services Operations Manual – 4 volume set – by Karl W. Palachuk
– Relax Focus Succeed by Karl W. Palachuk
– Project Management in Small Business by Dana Goulston and Karl W. Palachuk
Ebook versions of Karl’s most popular books – including the New Cloud Services in a Month
– The Network Documentation Workbook
– Service Agreements for SMB Consultants – A Quick-Start Guide to Managed Services
– Project Management in Small Business
– Managed Services in a Month
– Cloud Services in a Month
– Relax Focus Succeed
$99.95Original price was: $99.95.$69.95Current price is: $69.95.
The Standards and Procedures Document contains the core framework that binds all of your company’s key and critical documentation together. As your business grows you need more and more structure in how you collect, manage, and disseminate this information we refer to as our business related documents. There are tools to help with this that bigger companies use that are not commonly known to smaller companies. They are called the Information Management (IM) and Knowledge Management (KM) systems
$99.95Original price was: $99.95.$39.95Current price is: $39.95.
The Best I.T. Service Delivery BOOK EVER! covers all aspects of delivering profitable I.T. and technical services via 4 service delivery models to end-user clients.
$99.95Original price was: $99.95.$39.95Current price is: $39.95.
The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization’s value. Leverage Erick Simpson’s successful Managed Services concepts.