Showing 1–20 of 23 results

  • Sale! MS-Ops_4vol-mockup - 1319x549

    Managed Services Operations Manual – 4 Volume Set



    – Vol. 1 – Front Office Mastery: SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently
    – Vol. 2 – Employees and Internal Processes: SOPs for Hiring, Employee Evaluations, Team Management, and More
    – Vol. 3 – Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling
    – Vol. 4 – Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups

  • BizPlan1-2T

    Business Plan Worksheets – Free


    Handouts for sample Business Plans for an IT consulting company. Includes sample profit and loss statements in PDF format and a worksheet for generating those in Excel format.
    This handout is referred to in some of my blog posts, primarily the five part “Business Plan in a Month” series that begins here: Business Plan in a Month, Part One


  • Absolutely Unbreakable Rules

    The Absolutely Unbreakable Rules of Service Delivery


    Karl’s newest book – released July 2020

    How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certain “Unbreakable Rules” for success. Best-selling business author and coach Karl W. Palachuk draws on more than twenty thirty years of owning and running service-based businesses to present the rules his companies live by.

  • SB Quickstart 3D Cover_trans

    Small Biz Quickstart Workbook


    New Release!

    Karl has worked with thousands of business owners and managers – and helped several of them make the move to self-employment. With this workbook, Karl will help you make the launch as well. This workbook is guaranteed to help you learn about what it takes to start and run your new business.

  • Project-Mgmt_mockup

    Project Management


    This great little book provides a simple process project planning and management process that is easy to learn and easy to teach to your employees, fellow technicians, and sub-contractors.

    You’ll learn to track any project, explain all the stages to clients and employees, and verify that everything is completed on time and under budget. The authors show you a great technique for making sure that scope creep is a thing of the past!

  • Sale! MSMost2017-2T

    The Most Important Managed Service Books


    Includes Paperback or Ebook version of these Books:
    – Service Agreements for SMB Consultants – Revised Edition by Karl W. Palachuk
    – Managed Services In A Month 3rd ed. by Karl W. Palachuk
    – The Managed Services Operations Manual – 4 volume set – by Karl W. Palachuk
    – Relax Focus Succeed by Karl W. Palachuk
    – Project Management in Small Business by Dana Goulston and Karl W. Palachuk

    Bundle value if sold separately: $400.70

  • Sale! 2-fer Bun03

    Managed Services 2-fer Starter Set


    Karl’s hottest Managed Services books:

    – Managed Services in a Month 3rd ed.

    – Service Agreements for SMB Consultants – Revised Edition.

  • Sale! MP-SAP-Seed-Doc-2

    Standards & Procedures Seed Document


    The Standards and Procedures Document contains the core framework that binds all of your company’s key and critical documentation together. As your business grows you need more and more structure in how you collect, manage, and disseminate this information we refer to as our business related documents. There are tools to help with this that bigger companies use that are not commonly known to smaller companies. They are called the Information Management (IM) and Knowledge Management (KM) systems

  • Sale! Green Book 3D Cover

    Guide to a Successful Managed Services Practice


    The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization’s value. Leverage Erick Simpson’s successful Managed Services concepts.

  • Sale! The IT Consultant's Year of Intention book cover

    The IT Consultant’s Year of Intention


    The IT Consultant’s Year of Intention – A Workbook Dedicated to Your Success by Karl W. Palachuk.

    To be launched October 2023.
    Presales open now for $5 off the release price.

    This workbook is designed specifically to help IT Consultants to plan – and evaluate – the year ahead. Unlike a basic business book, this workbook focuses on the activities of a successful IT Service Provider.

  • Sale! ES 4-book-bundle

    The “Erick Simpson 4-Book Bundle”


    Erick Simpson’s 4 Book Bundle:

    1. The Guide to a Successful Managed Services Practice
    2. The Best IT Sales and Marketing BOOK EVER
    3. The Best IT Service Delivery BOOK EVER
    4. The Best NOC BOOK EVER
  • MP_WP_bundle-2

    Manuel’s MSP Success Bundle – 5 White Papers


    To be successful you must have good people and good processes. This bundle of five white papers provides some great “Best Practices” to organize and run you MSP business successfully. Written by a proven successful consultant and coach with more than twenty years of experience designing and implementing process improvements in dozens of businesses.

    Includes the following white papers:
    – Email Cleanup Whitepaper
    – Most Important Documents
    – Core Competency Matrix
    – Working and Tracking Time in Real-Time
    – How to Document Any Process

  • Sale! MP-SAP-GTTNL-2

    Combo | SAP Seed Doc and Getting to the Next Level – MP


    – Getting to the Next Level: A Blueprint for Taking You and Your Business to the Top! (Manuel’s latest book)
    – The Standards & Procedures Seed Document

  • Sale! Blue-Book-3D-Cover-868x1024-1

    The Best I.T. Sales and Marketing BOOK EVER!


    The Best I.T. Sales and Marketing BOOK EVER! focuses on rapidly growing your MSP practice through effective sales and marketing techniques.

  • Sale! MS-OPS v2

    Managed Services Operations Manual — Vol 2 of 4


    Volume 2 is all about SOPs for Employees and Internal Processes. Find SOPs for Hiring, Employee Evaluations, Team Management, and more​

  • Sale! MS-OPS v1

    Managed Services Operations Manual — Vol 1 of 4


    Volume 1 is all about the Front Office. Here you’ll find SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently

  • Sale! Red-Book-3D-Cover-768x907

    The Best I.T. Service Delivery BOOK EVER!


    The Best I.T. Service Delivery BOOK EVER! covers all aspects of delivering profitable I.T. and technical services via 4 service delivery models to end-user clients.

  • Sale! Yellow-Book-3D-Cover-868x1024

    The Best NOC and Service Desk Operations BOOK EVER!


    The Best NOC and Service Desk Operations BOOK EVER! reveals how to build, staff and maintain a NOC and Service Desk for remote support effectively and profitably.

  • Sale! MP Process-Control-for-the-IT-Industry-Product-Picture

    Process Control for the IT Industry


    If you think process control has no place in our industry, nothing could be further from the truth, and the presenter clearly details where it does in fact fit. From the ROI of Process Control to getting everyone on board, this presentation lays out the path to success for building a culture of quality refinement in any size company. If you want to have any hope at making order out of chaos in your company, you must start here.

  • Sale! MP-GTTNL-cover

    Getting to the Next Level


    Getting to the next level is a never ending journey for you and your business and now you have the definitive guide book. From the design of the business to the execution on strategy and all the tools you need in between this book covers it. It shows you how to gauge your business maturity and your progress along your roadmap to stratospheric success. Complete with a well defined case study and Example by the author that are built from years of experience in business management and guidance.

    Learn to design your business from the top down using the Pyramid of Purpose and Value and then build it from the ground up by leveraging Business Agile Strategy Execution (BASE).