Showing 1–20 of 38 results

  • Sale! MS-Ops_4vol-mockup - 1319x549

    Managed Services Operations Manual – 4 Volume Set



    – Vol. 1 – Front Office Mastery: SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently
    – Vol. 2 – Employees and Internal Processes: SOPs for Hiring, Employee Evaluations, Team Management, and More
    – Vol. 3 – Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling
    – Vol. 4 – Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups

  • SvcAgree_mockup-1024x785

    Service Agreements for SMB Consultants – Revised Ed.


    Service agreements literally define your business. If you re not using them, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business. Whether you sell your services hourly, in blocks of time, or with a Managed Services plan, you need a good service agreement. You need this book! As with his other books, Karl gives you more than just the forms. This book includes best practices and lots of great information to help you run your business more prosperously! Includes sample contracts with commentaries. All text, as well as some other great resources, are available as a download.

    More information at

  • csiam

    Cloud Services in a Month


    Cloud Services in a Month is a step-by-step, no-nonsense guide to building an extremely profitable cloud service business for the SMB (small and medium business) market. Filled with practical advice based on the author’s experience over more than a decade, this guide is the playbook you will use for success in the Cloud.

  • BizPlan1-2T

    Business Plan Worksheets – Free


    Handouts for sample Business Plans for an IT consulting company. Includes sample profit and loss statements in PDF format and a worksheet for generating those in Excel format.
    This handout is referred to in some of my blog posts, primarily the five part “Business Plan in a Month” series that begins here: Business Plan in a Month, Part One


  • cloudchecklist-2T

    Karl’s Cloud Readiness Checklist – v3.0 – Free


    Karl’s Cloud Readiness Checklist was designed for technology consultants to use when evaluating whether their clients are ready for cloud services. It’s also a great starting place for designing cloud service offerings that are just right for your clients.


  • MP03-2T (1)

    Process Control for the IT Industry


    Process Control for the IT Industry


  • MP04-2T

    Taking Your Business to Version 3.0 and Beyond


    Audio Download
    • mp3 File


  • Managed Services in a Month by Karl W. Palachuk

    Managed Services in a Month – 3rd Edition


    The ultimate do-it-now guide to getting started in Managed Services. Now includes chapters on Cloud Services, bundling, and more.

    Whether you’re a NEW Computer Consultant or an experienced technician making the move to managed services, this is the perfect book for you!

    Includes step-by-step instructions and all the forms you need.

  • Sale! mscs3-2

    Managed Services + Cloud Services + Service Agreements – Triple Play


    Includes three of Karl Palachuk’s most popular books for small IT companies.
    – Managed Services in a Month
    – Cloud Services in a Month
    – Service Agreements for SMB Consultants

    Retail value $119.85

  • Pala45-2T

    Meditating with Pebbles Audio – Free


    Practice meditation with pebbles

    Zip file with the following contents:
    – MP3 – Introduction to Meditating with Pebbles
    – MP3 – Sample Meditation
    – Photos


  • Absolutely Unbreakable Rules

    The Absolutely Unbreakable Rules of Service Delivery


    Karl’s newest book – released July 2020

    How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certain “Unbreakable Rules” for success. Best-selling business author and coach Karl W. Palachuk draws on more than twenty thirty years of owning and running service-based businesses to present the rules his companies live by.

  • SB Quickstart 3D Cover_trans

    Small Biz Quickstart Workbook


    New Release!

    Karl has worked with thousands of business owners and managers – and helped several of them make the move to self-employment. With this workbook, Karl will help you make the launch as well. This workbook is guaranteed to help you learn about what it takes to start and run your new business.

  • Project-Mgmt_mockup

    Project Management


    This great little book provides a simple process project planning and management process that is easy to learn and easy to teach to your employees, fellow technicians, and sub-contractors.

    You’ll learn to track any project, explain all the stages to clients and employees, and verify that everything is completed on time and under budget. The authors show you a great technique for making sure that scope creep is a thing of the past!

  • Bunkpe5-2

    Killer Combo: Cloud Services and Managed Services in a Month


    Now available in a great combo pack, including hundreds of pages of downloads, checklists, Excel spreadsheets, templates, and more.

    One Great Price! Items separately sold for $79.90

  • Sale! MSMost2017-2T

    The Most Important Managed Service Books


    Includes Paperback or Ebook version of these Books:
    – Service Agreements for SMB Consultants – Revised Edition by Karl W. Palachuk
    – Managed Services In A Month 3rd ed. by Karl W. Palachuk
    – The Managed Services Operations Manual – 4 volume set – by Karl W. Palachuk
    – Relax Focus Succeed by Karl W. Palachuk
    – Project Management in Small Business by Dana Goulston and Karl W. Palachuk

    Bundle value if sold separately: $400.70

  • Sale! 2-fer Bun03

    Managed Services 2-fer Starter Set


    Karl’s hottest Managed Services books:

    – Managed Services in a Month 3rd ed.

    – Service Agreements for SMB Consultants – Revised Edition.

  • RFS_mockup_png-1024x785

    Relax Focus Succeed – Revised Edition


    The premise of this book is simple but powerful: The fundamental keys to success are focus, hard work, and balance. Too often, the advice we receive gives plenty of attention to focus and hard work, but very little to balance.

    This great little book will help you believe that you need balance, show you the power of focus, and help you move forward with the new you — a happier, healthier, better balanced, and more successful you.

  • Bunkpe4

    Managed Services Super Bundle


    Ebook versions of Karl’s most popular books – including the New Cloud Services in a Month

    – The Network Documentation Workbook
    – Service Agreements for SMB Consultants – A Quick-Start Guide to Managed Services
    – Project Management in Small Business
    – Managed Services in a Month
    – Cloud Services in a Month
    – Relax Focus Succeed

    All in PDF format. Download immediately.

  • Sale! MS-OPS v3

    Managed Services Operations Manual — Vol 3 of 4


    Volume 3 is all about Running the Service Department. Here you’ll find SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling

  • Sale! MP-SAP-Seed-Doc-2

    Standards & Procedures Seed Document


    The Standards and Procedures Document contains the core framework that binds all of your company’s key and critical documentation together. As your business grows you need more and more structure in how you collect, manage, and disseminate this information we refer to as our business related documents. There are tools to help with this that bigger companies use that are not commonly known to smaller companies. They are called the Information Management (IM) and Knowledge Management (KM) systems