Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers
Volume One – Front Office Mastery: SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently
Volume One of the Four-Volume Set
Who needs Standard Operating Procedures (SOPs)? Everyone!
– Vol. 2 – Employees and Internal Processes: SOPs for Hiring, Employee Evaluations, Team Management, and More
– Vol. 3 – Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling
– Vol. 4 – Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups
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