Tackle the single toughest obstacle to super high profits in your service delivery system with this information-packed training webinar specifically presented for the IT Services industry in mind. Every CRM, PSA, and ticketing system out there wants to supply you with great reports on your billability and efficiency, but not one of them can do it unless everyone is working and tracking time in real-time.
Tap into the wisdom of the author who has turned service delivery systems around for many companies and who can help you do the same. Even if you are the only one who creates billable time in your company, you likely need some coaching on how to make the transition, and here it is.
This one-hour introductory training presentation starts by identifying the Profit and Value potential at stake, then begins to clarify the interruptions that cost money and how to stop them. Manuel lays out the evolution of time tracking and clarifies the Working and Tracking Time in Real-time Maturity Levels. The path to success is outlined and you can easily see how to go from Level One – time stamps and notes taken on a tablet throughout the day – to Level Five – entering time in real-time directly into your PSA. Along the way, the great myth, that a technician who multitasks is more efficient, is exposed and dispelled.
The profitability potential of the Managed Services model, where time is tracked in real-time, is explored in some detail including examples. Time tracking methods are laid out, including understanding the ideal time tracking increments for our industry and the ever important skill of rounding time entries to 5 and 15 minutes.
Discover the Golden Rules of Working and Tracking Time-in Real-time. Follow the Time Tracking Log example that covers the entire day of a technician who jumps from after-hours response calls to field service, then helpdesk, then back to field service without missing a time entry.
This webinar was originally broadcast on December 11, 2013.
This training presentation is an excellent companion to the Ten Golden Rules of PSA and Service Ticket Systems Training Webinar and the Working and Tracking Time in Real-time whitepaper, also available here.
Note: This exclusive presentation has additional slides and commentary not presented in the original online training webinar, based on the input from the Q&A session and the webinar follow-up survey.
Some of the subjects covered include:
• Why Track Time?
• History and Evolution of Time Tracking
• Identifying and Resetting the Interrupt
• Working and Tracking Time in Real-time Maturity Level
• Time Increments for the Service Industry
• Profit and Value Potential
• The Multi-tasking Myth
• The Most Important Rules of Working and Tracking Time in Real-time
• Time Tracking Log Examples
• General Rules of 5 and 15-Minute Time Entry
• Steps to Success
• Getting Everyone On Board
• Measuring Your Progress
Here’s what you get!
The video recording of the original training webinar (expanded), the MP3 Audio only file, plus the Slide Deck
Content Rating: 5 Star
Content Type: Interactive Training Webinar Session – Video with mono audio and no background noise
Content Format: MP4 Video, MP3 Audio, PDF Slide Deck
Run Time: 1:04:26
Download Size: Approximately 129 MB zip file
Here’s what others are saying about this training presentation:
“This webinar provided some well thought out perspectives and challenged the participants to think about things in a new way, and the presentation was very well done. The fact that this had no ‘sales hook’ was refreshing and sincere.” – Dennis Durre
“Manuel Palachuk’s Working and Tracking Time in Real-Time webinar is refreshing for those of us used to the standard ‘Intro-pitch-content-product demo-offer’ approach of most products and services designed for MSPs. Manuel lets his knowledge, experience, and content speak for itself.” – Matthew Adkins
“If you are having trouble getting your tech team on-board with tracking in real time, have them watch this presentation. MP does an excellent job of explaining WHY this needs to be done.” – Beth Burnside
“Having recently converted over to using a PSA, we were still having issues making sure our techs were working on ‘productive’ work and not just spending too much time on a ticket or wasting time. This presentation made it clear the steps we need to take in order to ensure a smooth & consistent experience for our clients, as well as ensuring that our techs are productive.” – Chris Michalec