Showing 1–20 of 58 results

  • Sale! Ms Ops 4vol Mockup 1319x549

    Managed Services Operations Manual – 4 Volume Set



    – Vol. 1 – Front Office Mastery: SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently
    – Vol. 2 – Employees and Internal Processes: SOPs for Hiring, Employee Evaluations, Team Management, and More
    – Vol. 3 – Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling
    – Vol. 4 – Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups

  • Svcagree Mockup 1024x785

    Service Agreements for SMB Consultants – Revised Ed.


    Service agreements literally define your business. If you re not using them, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business. Whether you sell your services hourly, in blocks of time, or with a Managed Services plan, you need a good service agreement. You need this book! As with his other books, Karl gives you more than just the forms. This book includes best practices and lots of great information to help you run your business more prosperously! Includes sample contracts with commentaries. All text, as well as some other great resources, are available as a download.

    More information at

  • csiam

    Cloud Services in a Month


    Cloud Services in a Month is a step-by-step, no-nonsense guide to building an extremely profitable cloud service business for the SMB (small and medium business) market. Filled with practical advice based on the author’s experience over more than a decade, this guide is the playbook you will use for success in the Cloud.

  • 68point 2t

    Karl’s FAMOUS 68-Point Checklist – Version 3.0


    This famous checklist has been used by thousands of IT Professionals to begin their network audits, provide monthly maintenance of client computers, and generally keep client computer tuned up and working great. Originally published in 2005, this checklist has recently been revised to include cloud services and a lot more. Let’s be honest: Seven years is a long time in the computing world! Best of all, this checklist is FREE for the taking.

  • Bizplan1 2t

    Business Plan Worksheets – Free


    Handouts for sample Business Plans for an IT consulting company. Includes sample profit and loss statements in PDF format and a worksheet for generating those in Excel format.
    This handout is referred to in some of my blog posts, primarily the five part “Business Plan in a Month” series that begins here: Business Plan in a Month, Part One


  • Cloudchecklist 2t

    Karl’s Cloud Readiness Checklist – v3.0 – Free


    Karl’s Cloud Readiness Checklist was designed for technology consultants to use when evaluating whether their clients are ready for cloud services. It’s also a great starting place for designing cloud service offerings that are just right for your clients.


  • Mp03 2t (1)

    Process Control for the IT Industry


    Process Control for the IT Industry


  • Mp04 2t

    Taking Your Business to Version 3.0 and Beyond


    Audio Download
    • mp3 File


  • 68 Point Checklist v4

    Karl’s FAMOUS 68-Point Checklist – Version 4.0


    Karl Palachuk’s famous 68-point checklist has been used by thousands of IT Professionals to begin their network audits, provide monthly maintenance of client computers, and generally keep client computer tuned up and working great. Originally published in 2005, this checklist has been revised several times to include new technology and cloud services. Best of all, this checklist is FREE for the taking.

  • Managed Services in a Month by Karl W. Palachuk

    Managed Services in a Month – 3rd Edition


    The ultimate do-it-now guide to getting started in Managed Services. Now includes chapters on Cloud Services, bundling, and more.

    Whether you’re a NEW Computer Consultant or an experienced technician making the move to managed services, this is the perfect book for you!

    Includes step-by-step instructions and all the forms you need.

  • Rfsintro 2t

    Relax Focus Succeed | An Audio Introduction – Free


    A great introduction to the philosophy of Relax Focus Succeed™

    – and how you can make some practical changes in your life. Delivered before a group of I.T. Professionals and focused on the service industry.

  • Buzzing Eye

    RFS Sample Chapter – Workaholism – Free


    One of the great fallacies surrounding success is the belief that hard work and more work are the keys to success. There are three reasons why this belief is wrong. . . .

    Find out what they are in this free download.

  • Yoga

    PALACHUK – Quick Start Guided Meditation – Free!


    Free audio download. Audio: Guided meditation.

  • Pala45 2t

    Meditating with Pebbles Audio – Free


    Practice meditation with pebbles

    Zip file with the following contents:
    – MP3 – Introduction to Meditating with Pebbles
    – MP3 – Sample Meditation
    – Photos


  • Sale! Mscs3 2

    Managed Services + Cloud Services + Service Agreements – Triple Play


    Includes three of Karl Palachuk’s most popular books for small IT companies.
    – Managed Services in a Month
    – Cloud Services in a Month
    – Service Agreements for SMB Consultants

    Retail value $119.85

  • Absolutely Unbreakable Rules

    The Absolutely Unbreakable Rules of Service Delivery


    Karl’s newest book – released July 2020

    How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certain “Unbreakable Rules” for success. Best-selling business author and coach Karl W. Palachuk draws on more than twenty thirty years of owning and running service-based businesses to present the rules his companies live by.

  • SOP Monthly Maintenance

    SOP: Monthly Maintenance Checklist


    This is a sample Monthly Maintenance Checklist in Word docs format. Updated 2019.

    Includes samples of “Monthly Single” tasks to accompany the monthly maintenance. The Word doc is editable so you can easily customize for each of your clients.

  • Sb Quickstart 3d Cover Trans

    Small Biz Quickstart Workbook


    New Release!

    Karl has worked with thousands of business owners and managers – and helped several of them make the move to self-employment. With this workbook, Karl will help you make the launch as well. This workbook is guaranteed to help you learn about what it takes to start and run your new business.

  • Project Mgmt Mockup

    Project Management


    This great little book provides a simple process project planning and management process that is easy to learn and easy to teach to your employees, fellow technicians, and sub-contractors.

    You’ll learn to track any project, explain all the stages to clients and employees, and verify that everything is completed on time and under budget. The authors show you a great technique for making sure that scope creep is a thing of the past!

  • Bunkpe5 2

    Killer Combo: Cloud Services and Managed Services in a Month


    Now available in a great combo pack, including hundreds of pages of downloads, checklists, Excel spreadsheets, templates, and more.

    One Great Price! Items separately sold for $79.90