About the Small Biz Thoughts Bookstore

Making every IT Consultant a
successful IT Consultant


Since 2006

The Small Biz Thoughts Bookstore, formerly SMB Books, is geared toward small to medium business consultants. Many of our products have a technology bent, but any type of consultant interested in building consistent, efficient and successful practices will find a lot to love here.

Inside the store, you’ll find books, seminars, recorded programs, white papers, checklists and more. Many of Karl’s products are listed here for sale, including the famous 68-Point Checklist (free) and the best-selling Managed Serviced Operations Manual. In addition, Karl’s books cover network migrations, network documentation, service agreements, managed services, work/life balance and more.

We also feature materials by some of the best and brightest in our business.

Small Biz Thoughts is the longest running blog in the IT Space

Small Biz Thoughts began as a blog in 2006 by Karl W. Palachuk and has since grown to be one of the most well-read technology blogs in the world. In 2018, the Small Biz Thoughts Technology Community opened its virtual doors where SMB Consultants can find resources, support, and inspiration from both Karl and each other. Partner brands and blogs by Karl include IT Service Provider University, the SMB Community Podcast, and the SBT Technology Community.

Mission, Vision, & Values

Our Mission is simple and powerful: We help IT professionals to be more successful on the business side of their business.

This mission is built on my personal Values and Principles:

  • Honesty, Integrity, Fairness
  • Good Personal Relationships
  • Healthy Life / Long Life
  • Helping Others

My personal motivations are:

  • Accomplish things
  • Relax
  • Heal
  • Help my family and other people
  • Grow Personally and Professionally

Satisfaction Guaranteed

We make every effort to provide high quality materials that will help your business and your bottom line. It is extremely rare that someone requests a refund, but we know it’s important to honor, just the same.
You have many options these days about where to go for resources, and we appreciate you considering the Small Biz Thoughts Bookstore and any sister sites (see footer for links).

Code of Ethics

Small Biz Thoughts (Great Little Book, IT Service Provider University, SBT, SMB Community Podcast, etc.) is fundamentally a company designed around the concept of helping others to be successful. We literally exist to help as many people as possible to be successful. To that end, we have adopted the following Code of Ethics to drive our behavior and interactions inside and outside our company.

We are honest. In our work with clients, prospects, and strangers, we are committed to honesty at all levels. This drives several elements of our behavior.

We are competent. That means we know what we’re doing, or we don’t do it. It also means that we are constantly dedicated to learning new things. We are committed to never-ending education in a world that is always changing.

We only work with people we like. This includes employees, clients, vendors, distributor, advertisers, etc. We treat everyone with respect, both publicly and behind closed doors. In turn, we insist that the people we work with treat us and others with respect.

We are committed to work-life balance. Relax Focus Succeed. We certainly work hard, but we are committed to giving our employees time to relax, charge their batteries, and then come back to work with renewed creativity and productivity.

We are fair, professional, and compassionate. This is a bit like the “golden rule” of a service business. We treat everyone (employees, clients, vendors, etc.) as we would like to be treated. We remember every day that we are people working with people.

We are committed to Diversity, Equity, and Inclusion. Of course we work hard not to discriminate. But beyond that, we are committed to making everyone feel welcome to show up as their whole selves. This approach welcomes a great variety of “different-ness” and creativity to work its way into our daily operations.

…I think most importantly what has gotten me this far in terms of MSP lessons learned, and what I mentioned several times throughout my hours of interviews, is Karl W. Palachuk’s book “𝙈𝙖𝙣𝙖𝙜𝙚𝙙 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨 𝙞𝙣 𝙖 𝙈𝙤𝙣𝙩𝙝: 𝘽𝙪𝙞𝙡𝙙 𝙖 𝙎𝙪𝙘𝙘𝙚𝙨𝙨𝙛𝙪𝙡, 𝙈𝙤𝙙𝙚𝙧𝙣 𝘾𝙤𝙢𝙥𝙪𝙩𝙚𝙧 𝘾𝙤𝙣𝙨𝙪𝙡𝙩𝙞𝙣𝙜 𝘽𝙪𝙨𝙞𝙣𝙚𝙨𝙨 𝙞𝙣 30 𝘿𝙖𝙮𝙨”.
Chris Ferreira
CTO, Ferreira Foundation