– Vol. 1 – Front Office Mastery: SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently – Vol. 2 – Employees and Internal Processes: SOPs for Hiring, Employee Evaluations, Team Management, and More – Vol. 3 – Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling – Vol. 4 – Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups
Includes Paperback or Ebook version of these Books: – Service Agreements for SMB Consultants – Revised Edition by Karl W. Palachuk – Managed Services In A Month 3rd ed. by Karl W. Palachuk – The Managed Services Operations Manual – 4 volume set – by Karl W. Palachuk – Relax Focus Succeed by Karl W. Palachuk – Project Management in Small Business by Dana Goulston and Karl W. Palachuk
