To be successful you must have good people and good processes. This bundle of five white papers provides some great “Best Practices” to organize and run you MSP business successfully. Written by a proven successful consultant and coach with more than twenty years of experience designing and implementing process improvements in dozens of businesses.
Includes the following white papers:
– Email Cleanup Whitepaper
– Most Important Documents
– Core Competency Matrix
– Working and Tracking Time in Real-Time
– How to Document Any Process
Perhaps the most powerful marketing tool you will ever have is your monthly client-facing newsletter – But too many small businesses never have one! This handy guide shows you how to create an easy, useful, and low-maintenance newsletter that will serve you for years to come.
$99.95Original price was: $99.95.$39.95Current price is: $39.95.
The Best I.T. Service Delivery BOOK EVER! covers all aspects of delivering profitable I.T. and technical services via 4 service delivery models to end-user clients.
Tackle the single toughest obstacle to super high profits in your service delivery system with this in-depth paper written specifically with IT Services in mind. Every CRM, PSA, and ticketing system out there wants to supply you with great reports on your billability and your efficiency, but not one of them can do it unless everyone is working and tracking time in real-time.
Tap into the wisdom of the author who has turned service delivery systems around for many companies, and who can help you do the same for yourself. Even if you are the only one who creates billable time in your company, you likely need some coaching on how to make the transition, and here it is.
Every company has “some” culture. Manuel talks about creating your culture with intention, from the top down. As Larry Bossidy and Ram Charan have pointed out, “People generally don’t think themselves into a new way of acting. More often, they act into a new way of thinking.”
Inspiration and Wisdom for business owners of how to grow and succeed.
It will hopefully help you become more successful and profitable not only in your business but your life! A positive quote every day will help you to be inspired!
Business owners are dealing with more challenges than ever before. From the economic woes to evolving technology, you are forced to think outside the box and try new things. James Kernan has been in the technology industry for over 25 years. He’s seen both good times and bad.
This bundle includes six of James’ hottest downloads, including PDF documents, Word docs, and an amazing Excel marketing plan exercise. Checklists, information, strategies, and more. Great for owners, managers, and the sales department.
Annual marketing exercise to build your annual plan.
This is an Excel spreadsheet to help you define, log, and track your marketing campaigns and activities month by month. Designed by James Kernan, author and sales coach.
Use this simple template to boil down your business plan to the essentials. This exercise is intended to avoid overwhelm and focus 100% on what matters right now.
In this highly focused presentation, Manuel pinpoints five critical areas that, if properly nurtured, can each help transform your company overnight. It starts with finance, because if there is no cash flow, nothing moves. From there, it moves to Communications, People Process, Working in Real-time, and finally, Service Metrics.
No matter the size of your operation, these tools are universal, and if you do take action, you really can transform your company overnight. As with all of his presentations, you will find Manuel is high energy and passionate about the subject but spot-on with his insights and information.
$59.95Original price was: $59.95.$39.95Current price is: $39.95.
Tackle the single toughest obstacle to super high profits in your service delivery system with this information-packed training webinar specifically presented for the IT Services industry in mind. Every CRM, PSA, and ticketing system out there wants to supply you with great reports on your billability and efficiency, but not one of them can do it unless everyone is working and tracking time in real-time.
Tap into the wisdom of the author who has turned service delivery systems around for many companies and who can help you do the same. Even if you are the only one who creates billable time in your company, you likely need some coaching on how to make the transition, and here it is.
