Managed Services Operations Manual — Vol 2 of 4
Original price was: $99.95.$39.95Current price is: $39.95.Volume 2 is all about SOPs for Employees and Internal Processes. Find SOPs for Hiring, Employee Evaluations, Team Management, and more
Showing 21–26 of 26 results
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The Network Migration Workbook – 2nd ed.
Original price was: $249.95.$149.95Current price is: $149.95.Let’s be honest, anyone can perform a network migration WITH downtime. You simply kick everyone off the system, put the client out of business for some period of time, and push through until you’re done.
Without downtime is another story. Without downtime . . .
You can do network migrations during the workweek
The client doesn’t have to ever send people home because of you
You can work when 3rd party support is available
You don’t have to pay overtime
and neither does the client
You look like a hero! -
Working and Tracking Time in Real-Time Whitepaper
$29.95Tackle the single toughest obstacle to super high profits in your service delivery system with this in-depth paper written specifically with IT Services in mind. Every CRM, PSA, and ticketing system out there wants to supply you with great reports on your billability and your efficiency, but not one of them can do it unless everyone is working and tracking time in real-time.
Tap into the wisdom of the author who has turned service delivery systems around for many companies, and who can help you do the same for yourself. Even if you are the only one who creates billable time in your company, you likely need some coaching on how to make the transition, and here it is.
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The Best NOC and Service Desk Operations BOOK EVER!
Original price was: $99.95.$39.95Current price is: $39.95.The Best NOC and Service Desk Operations BOOK EVER! reveals how to build, staff and maintain a NOC and Service Desk for remote support effectively and profitably.
Format: eBook (PDF)
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Ten Golden Rules of PSA and Service Ticket Systems Training Webinar -MP
Original price was: $59.95.$39.95Current price is: $39.95.Learn how to double your value to clients and your profit with these powerful golden rules of PSA Service Ticket Systems.
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Working and Tracking Time in Real-time Training
Original price was: $59.95.$39.95Current price is: $39.95.Tackle the single toughest obstacle to super high profits in your service delivery system with this information-packed training webinar specifically presented for the IT Services industry in mind. Every CRM, PSA, and ticketing system out there wants to supply you with great reports on your billability and efficiency, but not one of them can do it unless everyone is working and tracking time in real-time.
Tap into the wisdom of the author who has turned service delivery systems around for many companies and who can help you do the same. Even if you are the only one who creates billable time in your company, you likely need some coaching on how to make the transition, and here it is.
