Managed Services Operations Manual — Vol 2 of 4
Original price was: $99.95.$39.95Current price is: $39.95.Volume 2 is all about SOPs for Employees and Internal Processes. Find SOPs for Hiring, Employee Evaluations, Team Management, and more
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Volume 2 is all about SOPs for Employees and Internal Processes. Find SOPs for Hiring, Employee Evaluations, Team Management, and more
Let’s be honest, anyone can perform a network migration WITH downtime. You simply kick everyone off the system, put the client out of business for some period of time, and push through until you’re done.
Without downtime is another story. Without downtime . . .
You can do network migrations during the workweek
The client doesn’t have to ever send people home because of you
You can work when 3rd party support is available
You don’t have to pay overtime
and neither does the client
You look like a hero!
Tackle the single toughest obstacle to super high profits in your service delivery system with this in-depth paper written specifically with IT Services in mind. Every CRM, PSA, and ticketing system out there wants to supply you with great reports on your billability and your efficiency, but not one of them can do it unless everyone is working and tracking time in real-time.
Tap into the wisdom of the author who has turned service delivery systems around for many companies, and who can help you do the same for yourself. Even if you are the only one who creates billable time in your company, you likely need some coaching on how to make the transition, and here it is.
The Best NOC and Service Desk Operations BOOK EVER! reveals how to build, staff and maintain a NOC and Service Desk for remote support effectively and profitably.
Format: eBook (PDF)
Learn how to double your value to clients and your profit with these powerful golden rules of PSA Service Ticket Systems.
Tackle the single toughest obstacle to super high profits in your service delivery system with this information-packed training webinar specifically presented for the IT Services industry in mind. Every CRM, PSA, and ticketing system out there wants to supply you with great reports on your billability and efficiency, but not one of them can do it unless everyone is working and tracking time in real-time.
Tap into the wisdom of the author who has turned service delivery systems around for many companies and who can help you do the same. Even if you are the only one who creates billable time in your company, you likely need some coaching on how to make the transition, and here it is.
The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and proven to increase long-term predictable revenue, thereby increasing an IT Organization’s value. Leverage Erick Simpson’s successful Managed Services concepts.
Format: eBook (PDF)
The Best I.T. Sales and Marketing BOOK EVER! focuses on rapidly growing your MSP practice through effective sales and marketing techniques.
Format: eBook (PDF)
The Best I.T. Service Delivery BOOK EVER! covers all aspects of delivering profitable I.T. and technical services via 4 service delivery models to end-user clients.
Format: eBook (PDF)